Self Help UK Terms and Conditions
Welcome to our website. Please note that your use of this website means you accept these Terms and Conditions from the date that you first use this Website. Please read the below carefully, as it is legally binding.
Data Privacy
Self Help UK values your privacy and is committed to protecting your personal data. This Privacy Statement outlines how we collect, use, store, and protect your information in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.
Self Help UK collects details about people using our services in order to provide them with the support they require. Identifiable information held by Self Help UK will only be shared with a third party with express permission of the individual unless relating to criminal activity or a medical emergency.
With permission, personal information may be shared with volunteers who will be supporting you, health or social care organisations or other services where you have agreed for a referral to be made.
Your information may also be collected and analysed by Self Help UK for service improvement, providing evidence to funding organisations or sharing with organisations for the improvement of services locally and nationally. All data used for these purposes is provided anonymously and cannot be traced back to any individual (e.g. how many people from different ethnic backgrounds we have supported in a year).
How we store your personal information
Your information is securely stored on a designated Self Help UK section of Lamplight, a database which can only be accessed by employees of Self Help UK using individual log in names and passwords. We keep all records relating to individuals we have supported for up to 7 years.
We will then dispose your information by deleting your records from the database. Data relating to your personal characteristics will still be stored in anonymous format within our secure server.
Self Help UK Privacy statement [pdf]
Self Help UK Privacy notice [pdf]
Safeguarding Policy
This policy relates to the safeguarding of both vulnerable adults and children. The purpose of the Safeguarding policy is to:
- Define Self Help UK’s position on Safeguarding
- Promote the safety and wellbeing of individuals who are in contact with Self Help UK
- Provide guidance for Self Help UK team members
- Meet Self Help UK’s legislative and contractual obligations
- Identify the support provided to groups in respect of safeguarding requirements.
Self Help UK Safeguarding Policy [pdf]
Linking Policy
It is not necessary to request permission to link to this website however we do reserve the right to request removal of any link. A link to this website does not imply endorsement by Self Help UK and your site must not conflict with our aims, mission and values.
On this website are links to other sites, which we believe will be useful or of interest to users. If you are a member of a local peer support group, we can provide information and a link to your website.
Cookies
This site uses cookies. Cookies are small text files that are stored on your computer by the websites you visit. These are used to track usage and to help websites work more efficiently. However, no personal data is collected, and your privacy is protected. By continuing to browse this site you are accepting the use of cookies for the duration of your visit.
Self Help UK Cookie Policy [pdf]
Feedback
We value your feedback. Our aim is to put the people we support first. By listening and learning from your experiences, we can improve our services to provide maximum benefit to those who use them.
Self Help UK strive to deliver the best possible services but we acknowledge that sometimes things go wrong. Please call 0115 911 1662 or email [email protected] to speak to a member of the Self Help UK Team who will listen to your complaint and make sure that your complaint is addressed and if possible, resolved. If this is not possible then we will follow the Complaints Procedure below.
Complaints Procedure
Stage 1
- Self Help UK receives and acknowledges your complaint within 7 days.
- A member of the Self Help UK Team will record the details of your complaint.
- Senior staff at Self Help UK will investigate your complaint and respond within 14 days of you making the complaint.
- If you are happy with the action taken regarding your complaint, Self Help UK will consider the issue resolved.
Stage 2
- If you are not happy with the outcome you can request a review.
- The review will be completed by senior staff at Self Help UK who will keep you informed of any actions taken in response to your complaint.
- If you are happy with the outcome regarding your complaint we will consider the issue resolved.
Stage 3
- If you are not happy with the outcome you can request an appeal with Self Help UK’s Board of Trustees.
- Self Help UK’s Board of Trustees will respond to your appeal within 28 days of your request.
- If you are not happy with the outcome, Self Help UK’s Board of Trustees will provide you with details of independent organisations who will support you further with your complaint.
Contact Information
Telephone: 0115 911 1662
Email: [email protected]
Website: www.selfhelp.org.uk
Address: Self Help UK, 21-23 Pelham Road, Nottingham NG5 1AP.